Tuesday, December 7, 2010

"I Want My Quote Now!", or Do’s and Don’ts in Formulating Customization Requests

Every working day we get requests from our customers that usually end with something like “Waiting for the quote ASAP!” It is fine with us when requests come well formulated, detailed, and illustrated, but what if they are not? Incomplete requests that lack detail and essence are impossible to work with, take too much time and effort, make everyone go through a nagging and tedious “Whaddayamean by ______ (fill in the blank)?” process, and are simply risky.

When there are risks involved, the cost of such project goes up. We waste time, you waste time, and all of us lose money in the process.

What should we do to avoid all of the above and what is your role in the process being the beneficiary of the project? Read here.

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